Veterans & Servicemembers

Senator Baldwin worked to pass the bipartisan Coronavirus Aid, Relief, and Economic Security (CARES) Act to help provide immediate support for Wisconsin families, workers, schools, small businesses, hospitals and our health care system. This action by Congress is another strong step forward to help Wisconsin meet the challenges we face. We are all in this together, and Senator Baldwin will continue her work across party lines to take additional steps to get through this public health crisis, stabilize our economy, and help us all move forward.

Specifically, the bipartisan CARES Act includes:

Direct Medical Care for Veterans – The bill provides $15.85 billion in order to support an increase in demand for VA services specific to coronavirus. This covers treatment of veterans nationwide for coronavirus within VA hospitals as well as in community urgent care clinics and emergency rooms. These funds allow VA to cover overtime for their clinical staff, the purchase of personal protective equipment, test kits, and other necessary equipment to manage the impacts of this pandemic among the veteran population.

Support for Vulnerable Veterans – The bill provides $590 million for VA to devote to supporting veterans at an increased risk of contracting coronavirus. It includes funding for the Health Care for Homeless Veterans program, the Supportive Services for Veterans Families program, and the Grant and Per Diem program. This funding will help veterans get treatment, and provide support for those who are homeless or at risk of eviction. Funding is also included for keeping veterans within VA-run nursing homes and community living centers safe from coronavirus.

Facilities and IT Support for VA Telemedicine – The bill provides $3.1 billion for VA to purchase, staff, and equip temporary sites of care and mobile treatment centers to deal with this pandemic. It allows for remodeling to VA facilities and state run veterans homes to address the needs of veterans being treated for coronavirus. The bill includes funding for VA to expand the capacity on existing IT networks to address the demand in services, and broadens VA’s tele-ICU and teleradiology capabilities. It further enhances the capability for telehealth visits, allowing more veterans to receive care from home, and for providers at home to continue to treat patients through technology. Additionally, it facilitates VA employees working from home to ensure benefits can still be processed.

Support for Armed Forces Retirement Homes (AFRH) – The bill includes $2.8 million to provide staff treating veterans living at the AFRH with the personal protective equipment they need. The funding provides this and other necessary equipment and staffing support, which will help minimize the spread of coronavirus among residents.

Support for the National Guard – $1.4 billion for deployments of the National Guard to sustain  up to 20,000 members of the National Guard, under the direction of the governors of each state, for the next six months in order to support state and local response efforts.

Investment in the Defense Production Act – $1 billion for the Defense Production Act allows the Department of Defense to invest in manufacturing capabilities that are key to increasing the production rate of personal protective equipment and medical equipment to meet the demand of healthcare workers all across the nation.

Support for the Army Corps of Engineers – $70 million to the U.S. Army Corps of Engineers (USACE) to prepare for and respond to the coronavirus by providing additional equipment, licenses, and IT support to improve teleworking capabilities and ensure secure remote access for Corps staff. Funding will also improve capacity for remote operations of USACE projects and activation of Emergency Operations Centers nationwide to support continued operations of USACE projects.

Support for the Coast Guard – $141 million to activate Coast Guard Reserve personnel and for building capacity and capability for information technology systems and infrastructure to support telework and remote access.

Resources and VA Billing Information for Veterans

  • This past April, the U.S. Department of Veterans Affairs (VA) suspended all debt collection in an effort to provide Veterans with temporary financial relief. While VA health care bills and debt have not been permanently waived, interest has not been charged. Learn more about the VA’s COVID-19 response to offer financial, benefits and claims relief to Veterans here.

    • The VA plans to resume billing in January 2021. If you have received VA health care or have outstanding VA debts, you will receive a billing statement from the VA in January 2021. The VA will also send a notice on how to initiate a payment plan if you need assistance. 
  • Connect with the Wisconsin Department of Veterans Affairs (WDVA) Veterans Benefits Resource Center (VBRC) by phone at 1-800-WIS-VETS, emailing or using the LiveChat on the lower right-hand corner of All contact methods are monitored Monday-Friday, from 7:45 a.m. to 4:15 p.m. Central time.
    • Madison VAMC: 888-598-7793
    • Milwaukee VAMC: 888-469-6614
    • Iron Mountain VAMC: 800-215-8262 X 33101
    • Tomah VAMC: 888-598-7793
    • North Chicago (James Lovell FHCC): 888-569-5282
    • Minneapolis VAMC: 612-467-1100

Frequently Asked Questions: Veterans and the CARES Act

I am a veteran living in a rural area and am being told that my appointments will now be through telehealth, but I can’t afford internet services or don’t have a good internet connection. How will this bill help me?

Talk to your provider and local VA about getting an iPad or other tablet from VA. This bill allows VA to enter into partnerships with local telecommunications companies to subsidize or completely pay for broadband internet services. Call your local VA facility or send a secure message to your provider on My HealtheVet to ask about this option.

I’m a veteran in need of home-based care. Can I still enroll or renew my participation in the Veteran Directed Care program?

Yes. Under Section 20006 of the CARES Act, you can enroll or renew your participation in the Veteran Directed Care program through telephone or telehealth, no in-home visit required.

I’m a veteran using the Veteran Directed Care program for home-based care, but I can’t get to a printer or post office to send in my renewal paperwork due to COVID-19. Will I be kicked out of the program?

No. Under Section 20006 of the CARES Act, veterans and their caregivers will not be penalized for late paperwork and will not be dis-enrolled or suspended from the program.

I’m a veteran using the Veteran Directed Care program for home-based care, but I am currently living outside of my home state and can’t travel home due to COVID-19 restrictions and health concerns. Can my caregiver still be paid for services, even if we are out of state?

Yes. Under Section 20006 of the CARES Act, veterans and their caregivers will not be penalized for being out of state for more than 14 days during the COVID-19 emergency, and should continue to receive payments for care.

I’m a veteran receiving pension and health care benefits from VA. Will the emergency income payment from the CARES Act count towards my income for determining my eligibility for pension, health care, and other needs-based benefits?

No. Under Section 20010 of the CARES Act, the 2020 Recovery Rebate payment cannot be counted as income when determining a veteran’s eligibility for any VA needs-based benefits.

I use VA’s prosthetics service and need to get my prosthetic adjusted, but am nervous to go into a VA facility because I have underlying conditions that make me more at risk of complications from COVID-19. Where can I go to get my prosthetic adjusted?

This bill gives VA more flexibility to allow veterans who need their prosthetics created or adjusted to do so in their local community. Call your local VA provider or message them on MyHealtheVet and ask about this option.

I run a veteran-owned small business. Can the CARES Act help me?

Yes. If you are a veteran-owned small business, you can receive support through the Small Business Paycheck Protection Program to cover 8-weeks of your payroll, the mortgage interest, rent, and utility costs. There will be up to 100% loan forgiveness options for a veteran-owned small businesses that protects/fully maintains their workers.

I have a VA-backed mortgage, am I protected against foreclosure during the COVID-19 emergency declaration?

Yes, under CARES Act Section 4022, federally backed mortgages, including those guaranteed or insured by the VA are protected from foreclosure for 60 days beginning on March 18, 2020. If borrowers are facing financial hardship, they can by requesting a forbearance for up to 6 months, with a possible extension for another 6 months, through their mortgage holder.

For more information, read VA’s coronavirus FAQs page or read VA's public health response

Frequently Asked Questions: The CARES Act, VA Facilities Operators and Employees

What support is included for VA health care facilities and their COVID-19 response?

The CARES Act includes $19.57 billion in funding to ensure the Department of Veterans Affairs (VA) has the equipment, tests, telehealth capabilities and support services necessary to support veterans and the health care workforce at facilities nationwide.

I run a State Veterans Home. Will I be penalized if my residents come down with COVID-19 and are transferred to acute care, putting me under the 90% occupancy rate threshold needed for payment from VA?

No. Under Section 20005 of the CARES Act, State Veterans Homes will continue to receive payment from VA during the COVID-19 pandemic, even if they don’t meet the 90% occupancy rate or the 75% veteran occupancy rate requirements for per diem payment.

I run a State Veterans Home and I don’t have enough PPE or supplies. What support can VA provide?

In addition to requesting emergency supplies and PPE from your county or state emergency coordinator, Section 20005 of the CARES Act also allows VA to share PPE and supplies with State Veterans Homes to keep residents and staff safe.

I run an area agency on aging or other agency that provides services to veterans in the Veteran Directed Care program. Our county is telling us to limit face-to-face services and home visits. Can I still process new participants and renewals?

Yes. Under Section 20006 of the CARES Act, agencies can now enroll or renew veterans in the Veteran Directed Care program through telephone or telehealth, no in-home visit required.

I’m a VA employee working lots of overtime due to COVID-19. Can I still receive overtime pay for hours worked, even if it puts me above the Federal pay caps?

Yes. Under Section 20008 of the CARES Act, any VA employee involved in COVID-19 response efforts can receive pay for all hours worked, even above the normal pay caps, for work done in support of VA’s response to COVID-19.

I’m a home health care worker for the VA, can I receive PPE for providing home care services to veterans?

Yes. Under Section 20009 of the CARES Act, VA must provide PPE to any home health worker employed by or contracted with VA to provide services to veterans.

I am a VA HUD-VASH caseworker, how can I make sure I am keeping up with my veterans in the HUD-VASH program?

This bill encourages VA to use more telehealth capabilities for yourself and your veterans. Call each other or use Apple FaceTime, Facebook Messenger Video Chat, Google Hangouts Video, or Skype. Ask your local VA about access to an iPad or other tablet for you or your veterans to use to facilitate virtual meetings.

I am a Grant and Per Diem provider. Will I be able to keep my veterans enrolled after they are absent for 14 days?

Yes. This bill waives VA’s requirement to automatically dis-enroll veterans using the GPD program if they are absent more than 14 days.

Will I continue to get paid for veterans who are absent from my program for more than 3 days?

This bill gives VA the authority to pay GPD providers for a veteran even if they are absent from the program for more than 3 days. Contact your local VA about this option.

Will I get paid the same amount as before?

This bill waives the current limit on the amount VA can pay GPD providers during the COVID- 19 emergency. Contact your local VA about this option. This bill includes additional funding for VA to increase payments to many service providers, including the GPD program.

I am an SSVF provider. How does this bill allow me to continue to help homeless veterans?

This bill includes additional funding for VA to increase payments to many service providers, including the SSVF program. For more information about how to help veterans during COVID- 19, visit


Additional Information and Resources

For general information and resources about coronavirus for Wisconsinites, please click here.

For a section by section summary of the bipartisan CARES Actplease click here.


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